Warranty & Returns
We have a lifetime warranty on all Findlay Hats, which means if your hat breaks or is damaged, we will fix or replace it for free.
Examples of what is covered:
- rips & tears
- grommets & pockets pulling out
- button & snaps falling out
- lace damage
- frayed threads
- smashed wood clips
- factory defects
What is not covered:
- basic signs of wear
- stains such as sweat or dirt
- structural damage or weakening over time (it is natural for hats to lose their structure over their life)
- theft or lost hats
- intentional damage
To get the ball rolling, please email our customer service email, email@example.com with the following info:
- Description of what is wrong with the cap
- Photos of the damage if possible
From there, you will likely need to send the cap back to us. To do this, please use the box it originally came in or a box of similar size. Please do not use an envelope or a box that is too small for the cap as that will cause additional damage to the hat and is unfixable.
If we are able to fix the hat, we will fix it for you and send it back to you asap.
If we are unable to fix the cap, we will replace it with a new one. If that particular hat is no longer available, we can swap you out with a mystery hat.
We suggest using the USPS and shipping via First class mail. It is a very cheap & effective way to mail hats.
Send the box to
Findlay Australia Returns
Inside the box, please include a note with your return address, and any other further info needed for us.
From there, we will go ahead and fix or replace the hat, and send it back on its way to you as soon as possible.
If you need a pre-paid return label or a box from us, please let us know in the email above and we can send that to you at no additional charge.
We reserve the right to decline warranty requests based on fraudulent, repeated or intentional damage.
Please note: International orders must cover their own return shipping.
If you are not fully satisfied with your order, you can return it to us for a full refund up to 30 days after your order is received. When returned, items must be in like new condition. Orders after this 30-day window cannot be returned for a cash refund.
Any other questions simply email us we will be happy to get you taken care of.